BUS01: INTRODUCING BUSINESS ACCOUNTS
To correctly open a business account with all of the appropriate documentation, the employee must understand what type of account the member wants to operate. This program focuses on identifying the various types of businesses and the documentation required by each, allowing the employee to complete the process of opening a business account for a variety of business types.
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BUS02: BUSINESS SERVICES & EVERYDAY ISSUES
By completing this program the employee will become familiar with many of the basic questions and issues surrounding the operation of business accounts. The program covers the basic elements of good business practice and the optional services available to business members depending on their business type and signing authority requirements. It covers the everyday operation of business accounts as well as the topics of delivery agents and requests for additional accounts.
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BUS03: CHANGING SIGNING AUTHORIETIES
This program explains the policies and documentation required when a company wants to change signing authority for its account. It also reviews 'power of attorney' - the authority given by the owner of the account to another individual, company or attorney to operate the account. By completing this program, the employee will be comfortable dealing with business members who request a change of authority in the operation of their business account.
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Completing this program will prepare the employee for opening and monitoring many trust account types that are commonly held by realtors, solicitors, family estates and parents who are saving funds for their children. The program also reviews documents and identification requirements for different types of trust accounts.
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CLR01: OVERVIEW OF INCOMING CLEARINGS
The process through which member financial institutions exchange payment items, whether in paper or electronic form, is referred to as "clearing". This program overviews the clearing process and explains how to manage incoming clearings.
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CLR02: QUALIFIED AND REJECTED ITEMS
On a daily basis the Data Processing Centre sends the credit union clearing items and a clearing file that updates member accounts. The credit union is responsible for ensuring that the dollar value of the amount charged to the credit union account is correct. In this program the employee learns how to balance Canadian qualified clearings, verify cheques and deal with rejected items.
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CLR03: US QUALIFIED AND REJECTED ITEMS
In addition to Canadian transaction items, the credit union also processes U.S. items on a daily basis. This program explains how to deal with U.S. qualified clearings and with rejected U.S. clearing items.
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CLR04: DISHONOUR AND RETURN OF CHEQUES
The credit union may refuse to honour a member's cheque for a number of reasons, such as insufficient funds, account closed, or funds not cleared. When the credit union dishonours a cheque, it is returned to the negotiating financial institution through the clearing system. This program explains the procedures involved in processing returned cheques, cheque imaging and centralized cheque returns.
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CLR05: AUTOMATED FUNDS TRANSFER
Automated Funds Transfers are automatic transactions that have been pre-authorized by the member such as a monthly loan or utility payments. "AFTs" are electronic transactions that are processed by one financial institution to debit or credit an account at another financial institution. This program explains the procedures for dealing specifically with debit transactions, known as pre-authorized debits or PADs.
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This program explores the stages of grief and how to offer caring support by apply this knowledge appropriately. It also explains the terminology used in estate administration, and the legal framework that forms the foundation of our estate policies.
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EST02: THE NOTIFICATION PROCESS
Processing an estate requires awareness and knowledge of the procedures to follow. This program covers the initial procedures involved in dealing with an estate, including how to deal with the initial advisement, confirming the estate representative, and understanding the role of the estate representative.
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This program explains what happens with transactions to and from a sole or joint account after the date of death. It also covers how to open and administer an estate account, and how to handle any transactions that may occur after the estate account is closed.
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This program addresses how to release funds from the accounts belonging to the deceased, the implications of the 'right of survivorship' and how right of survivorship applies to releasing funds in different situations. It also deals with handling the release of assets from registered plans.
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This program covers the technical procedures for dealing with products and services such as demand accounts, business accounts, trust accounts, shares, loans and lines of credit, Canada Savings Bonds and travellers cheques. It also explains how to deal with the issues of allowing access and releasing contents from safety deposit boxes.
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