SEC01: ROBBERY AND PHYSICAL SECURITY
This course is aimed at frontline staff and gives them the tools to handle themselves in extremely stressful situations. Staff will learn how to help prevent robberies, identify security risks, and will gain the knowledge of what to do, as well as what not to do before, during and after a robbery.
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Fraud Prevention introduces staff to the different types of fraud that most commonly target members and credit unions, and teaches them to recognize and take steps to prevent fraudulent activities and transactions.
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This program alerts staff to all aspects of the offence of personation, including the types of information that criminals deal in, the methods by which identity information is collected, and the different ways it is used by criminals, usually with a devastating impact on the life of the victim of the fraud.
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Card Fraud informs staff about the most common forms of card fraud and includes sections on the dollar losses due to card fraud in Canada each year; the methods used to skim cards and obtain card data fraudulently; how to recognize ATM and POS terminal tampering; and the new CHIP and PIN technology being implemented by the credit union system and card issuers to prevent card fraud.
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