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click on the course titles for additional details +
| COLL01 |
Introduction
to Collections
|
Collections
Overview, Collector Conduct, Collection Department Objectives,
Delinquency Control Program, Causes of Delinquency, Over Extension
of Credit, Other Causes of Delinquency, Organization of the Collection
Function, Preliminary Collection Techniques, Counselling and Debt
Consolidation
|
| COLL02 |
The
Collection Cycle |
Stages
of the Collection Cycle, Early Stage of Delinquency, Personal
Contact Stage of Delinquency, Workouts, Serious Delinquency Stage,
Legal Action, Bankruptcy, Write-Offs, Recovery Operations
|
| COLL03 |
Collection
Procedures |
Collection Calls, Collection
Letters, Plastic Card Termination,
Right of Set-Off, Initiating Repossession, Post-Repossession Actions,
Legal Action, Third Party Collection Agencies, Write-Offs
|
| COLL04 |
Overview
of Collection Laws and Regulations |
Introduction
to Debt Collection Laws, Credit Reporting, Reporting Delinquencies
to Credit Bureaus, Disputes and Notices, Debt Collection Practices,
Communications with the Debtor, Permissible Contacts, Prohibited
Debt Collection Practices, Privacy Legislation and Collection
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