Where
did CU Training originate and what is its history?
CU
Training started as the Training Department in a mid-sized
credit union located in the Pacific Northwest. In
1992, the credit union began adopting principles and
practices to allow it to further enhance the Member
relationship. As part of that process, it was determined
that the internal training system of the credit union
would be revised and incorporate the use of computer-based
training as a compliment to the classroom, video,
and external seminar resources already in place. Seeing
that there was little technology-based training available
specifically for credit unions at that time, development
began on the creation of computer-based training programs
by the credit union's own Training and I.T. Departments.
It didn't take long before other credit unions heard
about this amazing training system and the credit
union's Training Department soon found itself providing
the training system to dozens of other credit unions.
Today, CU Training is the preferred Learning Partner
for hundreds of credit unions spread throughout North
America. Even to this day, CU Training requires all
employees to have a minimum of four years direct credit
union experience prior to starting with the company.
We hold firm to our belief that truly effective credit
union training can only come from people who have
actually worked inside a credit union. CU Training
is now one of the largest e-Learning providers dedicated
solely to the creation and delivery of credit union
training programs and Learning Management Systems.
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What
is the CU Training System?
The CU Training System provides credit union e-Learning
programs through one of our two proprietary Learning
Management Systems. Our fully, customizable e-Learning
programs are designed by adult education experts and
the training content is prepared by highly experienced
credit union trainers and subject matter experts.
There is no place for 'bank' training disguised as
'credit union' training in the CU Training Library.
Every course is written specifically for credit unions
by credit union knowledge managers. Our main LMS –
‘The Learning Center’, employs CU Training's
exclusive 'MENTOR' feature that lets credit union
Training Managers create their own online courses
and exams. In addition, trainers can customize the
training content of each CU Training course so that
it speaks directly to the credit union's own policies,
procedures, products, and services. The core of the
CU Training System is 'The Learning Center' (TLC),
recognized as the best LMS ever designed just for
credit unions. Click here to learn more about 'TLC'
and 'TLC Lite'.
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How
do we sign up to use the CU Training System?
The CU Training System is made available through CU
Training's 'Annual Subscription Plan'. The ‘Annual
Subscription Plan’ provides 24/7 Internet access
to the CU Training e-Learning Course Library through
a branded, dedicated portal designed for each individual
credit union. All course activity (online and classroom
training) is managed through the comprehensive but user-friendly
'TLC' Learning Management System. The Plan is based
on the total number of employees in the credit union
and is available on either a one-year or three-year
term. The highly affordable 'Annual Subscription Plan'
provides unlimited access to CU Training's e-Learning
Course Library of financial services training programs
and exams for all employees at the credit union. To
sign up for the CU Training System, simply give CU Training
a call at 888-466-1634.
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Is
there a way I can track how my employees are using
the programs and their exam results?
Yes.
CU Training has developed two Internet-based Learning
Management Systems (LMS) specifically for credit unions.
Our LMS is called ‘The Learning Center’
or ‘TLC’ for short. The comprehensive
‘TLC’ LMS will not only track all course
and exam usage information, it will also handle all
scheduling of classroom training, interface with both
your MS Outlook calendar and e-mail system, provide
full report generation capabilities, automatically
create training plans based on required position competencies,
and much, much more. While ‘TLC' is generally
preferred by credit unions with 50 or more employees.
‘TLC
Lite’ is designed for credit unions with less
than 50 employees. This highly affordable LMS provides
tracking of e-Learning program usage by all employees
and automatic recording of their exam scores, plus
report generation. For more information on either
of the CU Training Learning Management Systems, please
contact us at 888-466-1634 Option #1, or click on
the convenient ‘Send Information’ icon
on our website (www.cutraining.com).
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What
courses are offered to credit unions by CU Training?
In addition to our dedicated library of credit union
specific courses, CU Training can provide over 5,000
additional courses in our Professional Development
Library, covering subjects from I.T. Certification
and desktop training to professional Development programs
such as Team Management and Call Center Operations.
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Is
the training content related to compliance regulations
kept current?
Absolutely. U.S. compliance content is managed through
our partnering company – Compliance Plus, Lakewood,
CA. Compliance Plus is recognized as a leading compliance
training organization by scores of credit union leagues
and individual credit unions throughout America. Canadian
compliance is managed directly by CU Training’s
own ‘Regulatory Review Department’ on
an ongoing basis.
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Can
CU Training host our own e-Learning programs on its
server?
Yes. CU Training can host your SCORM and AICC compliant
e-Learning courses, plus PowerPoint presentations on
the CU Training Internet server with 'TLC'.
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What
are the system requirements for accessing the programs
on the Internet?
Pentium-based PC with Internet access (high speed
connection preferred), Microsoft Internet Explorer
6.0 or higher browser, 800 X 600 screen resolution
or higher sound card and speakers or headphones.
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Can
credit unions create their own courses and exams with
the CU Training System?
Yes. CU Training programs incorporate our exclusive
‘MENTOR’ feature that allows you to create
your very own interactive, e-Learning courses and
exams. It’s so easy to use that you can have
a full course up and running in just a few minutes.
‘MENTOR’ also means you can easily add,
delete and change information contained on all screens
within the existing CU Training programs.
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Can
staff use the e-Learning courses at home?
Yes. Home study has proven to be a popular option
for staff members at many credit unions. For those
employees with Internet access at home, they can do
their training whenever they wish and, with CU Training's
LMS – ‘TLC’, they can even see their
own ’Personal Training Plan’, request
special courses, and much more.
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Can
the CU Training LMS – ‘The Learning Center’
(TLC) be customized?
Yes. Rather than doing what most other vendors did
by obtaining a pre-existing LMS and then trying to
shape it to work for credit unions, CU Training built
our Learning Management Systems from scratch and specifically
for credit unions. As such, we can offer you unparalleled
customization services. Give us a call to find out
more – 888-466-1634.
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How
are training program updates handled?
CU Training automatically updates the e-Learning programs
containing regulatory information. Additionally, the
content in the courses is reviewed a minimum of once
a year by one of the CU Training education specialists
and adjusted and 'freshened' as required. Our exclusive
‘MENTOR’ course development system also
includes an automatic course update feature so that
you are assured your employees are always getting
the most current information.
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Are
the exams mandatory?
All of the courses in the CU Training Library have associated
exams. Although completion of the exams is not mandatory,
we strongly recommend using them in positions where
specific knowledge is required for the job. The CU Training
exams do not allow students to change answers once they
click the ‘SCORE’ button assuring you that
the exam result you see is a correct representation
of the student’s level of knowledge in that topic.
Additionally, our exclusive ‘CUCoach’ feature
provides a convenient, automatic, detailed Coaching
Report from every completed exam so that Managers and
Trainers can ensure employees are returning to their
branch with the correct understanding of the training
course subject matter.
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