 |
Frequently
Asked Questions
|
|
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Where
did CU Training originate and what is its history?
CU
Training started as the Training Department in a mid-sized
credit union located in the Pacific Northwest. In
1992, the credit union began adopting principles and
practices to allow it to further enhance the Member
relationship. As part of that process, it was determined
that the internal training system of the credit union
would be revised and incorporate the use of computer-based
training as a compliment to the classroom, video,
and external seminar resources already in place. Seeing
that there was little technology-based training available
specifically for credit unions at that time, development
began on the creation of computer-based training programs
by the credit union's own Training and I.T. Departments.
It didn't take long before other credit unions heard
about this amazing training system and the credit
union's Training Department soon found itself providing
the training system to dozens of other credit unions.
Today, CU Training is the preferred Learning Partner
for hundreds of credit unions spread throughout North
America. Even to this day, CU Training requires all
employees to have a minimum of four years direct credit
union experience prior to starting with the company.
We hold firm to our belief that truly effective credit
union training can only come from people who have
actually worked inside a credit union. CU Training
is now one of the largest e-Learning providers dedicated
solely to the creation and delivery of credit union
training programs and Learning Management Systems.
< top of page >
What
is the CU Training System?
The CU Training System provides credit union e-Learning
programs through one of our two proprietary Learning
Management Systems. Our fully, customizable e-Learning
programs are designed by adult education experts and
the training content is prepared by highly experienced
credit union trainers. There is no place for 'bank'
training disguised as 'credit union' training in the
CU Training Library. Every course is written specifically
for credit unions by credit union knowledge managers.
The e-Learning programs employ CU Training's exclusive
'UpdateEditor' feature that lets credit union Training
Managers customize the training content so that it
speaks directly to the credit union's own policies,
procedures, products, and services. The entire learning
content is customizable by the credit union, typically
at no additional cost, and not just a leader page
at the beginning of the programs as with some other
e-Learning providers. The core of the CU Training
System is 'The Learning Center' (TLC), recognized
as the best LMS ever designed just for credit unions.
Click here to learn more about 'TLC'
and 'TLC Lite'.
< top of page >
How
do we sign up to use the CU Training System?
The CU Training System is made available through CU
Training's 'Annual Subscription Plan'. The ‘Annual
Subscription Plan’ provides 24/7 Internet access
to the CU Training e-Learning Course Library through
a branded, dedicated portal designed for each individual
credit union. All course activity (online and classroom
training) is managed through the comprehensive but user-friendly
'TLC' Learning Management System. The Plan is based
on the total number of employees in the credit union
and is available on either a one-year or three-year
term. The highly affordable 'Annual Subscription Plan'
provides unlimited access to CU Training's e-Learning
Course Library of financial services training programs
and exams for all employees at the credit union. To
sign up for the CU Training System, simply give CU Training
a call at 888-466-1634.
< top of page >
Is
there a way I can track how my employees are using
the programs and their exam results?
Yes.
CU Training has developed two Internet-based Learning
Management Systems (LMS) specifically for credit unions.
Our LMS is called ‘The Learning Center’
or ‘TLC’ for short. The comprehensive
‘TLC’ LMS will not only track all course
usage information, it will also handle all scheduling
of classroom training, interface with both your MS
Outlook calendar and e-mail system, provide full report
generation capabilities, automatically create training
plans based on required position competencies, and
much, much more. ‘TLC' is typically preferred
by credit unions with 50 or more employees.
‘TLC Lite’, designed for credit unions
with less than 50 employees is a highly affordable
LMS providing tracking of e-Learning program usage
use by all employees and automatic recording of their
exam scores, plus report generation. For more information
on either of the CU Training Learning Management Systems,
please contact us at 888-466-1634 Option #1, or click
on the convenient ‘Send Information’ icon
on our website (www.cutraining.com).
< top of page >
Is
'The Learning Center' LMS available without the CU
Training Course Library?
Yes. 'TLC' can be made available on the CU Training
Internet server without the CU Training e-Learning
programs.
< top of page >
Can
you host our own e-Learning programs on your server?
Yes. For a small additional monthly fee, CU Training
can host your e-Learning courses on the CU Training
Internet server with 'TLC'.
< top of page >
What
training formats are available with the CU Training
programs
CU Training programs incorporate our unique 'Multi-Based
Training (MBT)' system. 'MBT' means our customers
enjoy the benefits of two different program formats
with every program: Internet-based e-Learning and
a self-study, hard copy format.
< top of page >
What
are the system requirements for accessing the programs
on the Internet?
Pentium-based PC with Internet access (high speed connection
preferred), Microsoft Internet Explorer 6.0 or higher
browser, 800 X 600 screen resolution or higher sound
card and speakers or headphones.
< top of page >
Can
the content of the training programs be customized
for our credit union?
Yes. CU Training programs incorporate our exclusive
‘UpdateEditor’ feature that allows you
to easily add, delete and change information contained
on all screens within the programs. The Training Department
at your credit union can easily and quickly learn
the steps used in customizing these training programs.
< top of page >
Can
staff use the e-Learning courses at home?
Yes. Home study has proven to be a popular option for
staff members at many credit unions. For those employees
with Internet access at home, they can do their training
whenever they wish and, with CU Training's LMS –
‘TLC Web’, they can even see their own ’Personal
Training Plan’, request special courses, and much
more.
< top of page >
How
are training program updates handled?
CU Training automatically updates the e-Learning programs
containing regulatory information. Additionally, the
content in the courses is reviewed a minimum of once
a year by one of the CU Training education specialists
and adjusted and 'freshened' as required.
< top of page >
Are
the exams mandatory?
All of the courses in the CU Training Library have associated
exams. Although completion of the exams is not mandatory,
we strongly recommend using them in positions where
specific knowledge is required for the job. The CU Training
exams do not allow students to change answers once they
click the ‘SCORE’ button assuring you that
the exam result you see is a correct representation
of the student’s level of knowledge in that topic.
Additionally, our exclusive ‘CUCoach’ feature
provides a convenient, automatic, detailed Coaching
Report from every completed exam so that Managers and
Trainers can ensure employees are returning to their
branch with the correct understanding of the training
course subject matter.
< top of page >
How
do staff members react to having their product knowledge
tested?
Our credit unions report that staff members enjoy
the testing component of the programs: they personally
like to 'know what they know' and they like their
supervisors to have tangible evidence of that knowledge.
In addition, CU Training’s exclusive ‘COACHING
REPORT function allows the supervisor / trainer to
see exactly how each exam question has been answered
so that corrective action can be taken in those areas
where the student has not demonstrated the required
level of knowledge.
< top of page >
|
