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New Additions Feature Sheet - Canadian Programs

 

AGRIINVEST

Overview: AgriInvest is a simple and innovative program that helps agricultural producers save money to cover small income declines and support investments to mitigate risk or improve market income. Financial institutions play a key role in delivering AgriInvest by providing producers with a savings account for their own and matching government contributions. AgriInvest accounts give producers a convenient way to access their accounts and withdraw funds at any time.

Features: AgriInvest - Overview, Important Terms, Who is Eligible?, Opening an AgriInvest Account, Deposits, Contribution and Account Limits, Tax Implications, Withdrawals and Transfers, Further Information

WORKPLACE VIOLENCE AND HARASSMENT

Overview: Violence or harassment in the workplace can affect all business sectors and occupations. Members, clients, patients, students, workers, intimate partners, or family members may hurt, threaten, or harass workers while they are on the job. This program introduces you to various aspects of workplace violence and harassment.

Features: Workplace Violence and Harassment Definitions, Persons With a History of Violent Behaviour and Domestic Violence, Preventative Measures, Procedures, Practical Defusing Techniques

WHMIS

Overview: The Workplace Hazardous Materials Information System (WHMIS) is a hazard communication system developed by Canadian federal, provincial, and territorial governments. The purpose of WHMIS is to help ensure a safer and healthier workplace.

Features: Introduction to WHMIS, WHMIS Labels, Material Safety Data Sheets, Worker Education and Training, WHMIS Classes and Symbols, Classes A to F - Hazardous Materials

INTRODUCTION TO COLLECTIONS

Overview: Introduction to Collections is designed to introduce staff new to collections activity to the fundamentals of collecting delinquent debt. Staff will learn the importance of the collection department in maintaining a successful loan portfolio, standards for collector conduct, organization of the collection function, and some of the main reasons for member delinquency on loans. Some collecting techniques used in early stages of delinquency are discussed.

Features: Collections Overview, Collector Conduct, Collection Department Objectives, Delinquency Control Program, Causes of Delinquency, Over Extension of Credit, Other Causes of Delinquency, Organization of the Collection Function, Preliminary Collection Techniques, Counselling and Debt Consolidation

THE COLLECTION CYCLE

Overview: The Collections Cycle introduces staff to all stages of the collection cycle, from the early stage of delinquency, then through personal contact, workout situations, serious delinquency, bankruptcy, to write-off and recovery. Staff learn about the remedies available to collectors at each stage, and the importance of resolving delinquency in the early stages before it becomes a more serious problem.

Features: Stages of the Collection Cycle, Early Stage of Delinquency, Personal Contact Stage of Delinquency, Workouts, Serious Delinquency Stage, Legal Action, Bankruptcy, Write-Offs, Recovery Operations

COLLECTION PROCEDURES

Overview: Collection Procedures takes staff through collection actions in detail, proceeding through actions of increasing severity in depending on the severity of the delinquency. This program includes guidance for effective collection calls, use of collection letters, revocation of 'plastic card' access, exercising right of set-off, repossession, proceeding with legal action, and use of third party collection agencies.

Features: Collection Calls, Collection Letters, Plastic Card Termination, Right of Set-Off, Initiating Repossession, Post-Repossession Actions, Legal Action, Third Party Collection Agencies, Write-Offs

OVERVIEW OF COLLECTION LAWS AND REGULATIONS

Overview: Overview of Collection Laws and Regulations provides staff with an overview of the provincial and federal laws governing credit reporting activities and debt collection practices. This includes the role of the credit union in helping to maintain accurate credit information on file at credit bureaus, resolving member disputes related to credit information, and complying with restrictions on the collection, disclosure, and use of credit information. Provincial legislation governing debt collection practices is introduced. Staff learn about prohibited practices, the importance of complying with privacy legislation, and restrictions on communicating with the debtor, the debtor's employer, and other persons.

Features: Introduction to Debt Collection Laws, Credit Reporting, Reporting Delinquencies to Credit Bureaus, Disputes and Notices, Debt Collection Practices, Communications with the Debtor, Permissible Contacts, Prohibited Debt Collection Practices, Privacy Legislation and Collection