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New
Additions Feature Sheet - Canadian Programs
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POAs
and Representation Agreements - BC Only - October
2011
Overview:
This
course deals with three tools that help adults with substitute
decision making: Powers of Attorney, Representation Agreements,
Committee Orders.
You will
learn how these three tools are used to assist adults with
decision making, and how each should be handled by the credit
union. This cours also reviews the risks that these tools
can create for the credit union if handled incorrectly.
Features:
Power of Attorney, Enduring POA, Committee Orders, Capacity
and Incapacity, Extrajurisdictional POA, Revoking and Terminating,
Types of POA, Representation Agreements, Fraud and Reporting
AML
- January 2011
Overview:
CU Training’s AML program has expanded to address
specific credit union roles and responsibilities, as well
as the new legislation. Each credit union has the ability
to include the credit union’s own specific policies
and procedures as required by FINTRAC. This customizable template,
developed in conjunction with Williams McGuire, provides general
policy guidelines.
To assist
credit unions in addressing the training related to these
changes, and to further support credit unions in achieving
FINTRAC’s requirements, CU Training has engaged the
firm of Williams McGuire (www.amlcompliance.ca)
to continually review our Anti-Money Laundering (AML) course
content against prevailing legislation, and to provide guidance
and upper range practices. Williams McGuire is a dedicated
anti-money laundering practice that reporting entities, including
credit unions, banks, securities dealers, money services business
and other financial entities, consult in order to understand
and meet their AML risks and responsibilities, and to effectively
respond to FINTRAC examinations. Their team of full-time professionals
is comprised of former FINTRAC intelligence analysts, veteran
AML executives and certified AML specialists.
Beginning in January
2011, as per FINTRAC’s recommended policies, AML Learning
Partners will have access to monthly Anti-Money Laundering
case scenarios and tips. This resource will arm your staff
members with practical knowledge to improve their ability
to further mitigate money laundering risk factors. The monthly
material, developed by Williams McGuire, can be assigned to
your employees as part of your AML training program.
Also included are
quarterly Anti-Money Laundering web sessions hosted by CU
Training and Williams McGuire.
CARD
FRAUD
Overview:
Card Fraud informs staff about the most common forms
of card fraud and includes sections on the dollar losses due
to card fraud in Canada each year; the methods used to skim
cards and obtain card data fraudulently; how to recognize
ATM and POS terminal tampering; and the new CHIP and PIN technology
being implemented by the credit union system and card issuers
to prevent card fraud.
Features:
Introduction to
Card Fraud,What is Card Fraud?, Types of Card Fraud, Card
Fraud Statistics, Skimming - The Big Loss, POS Terminal and
ATM Fraud, CHIP and PIN Technology, Fraud Alert System, Prevention
Tips for Credit Unions, Prevention Tips for Members
AGRIINVEST
Overview:
AgriInvest is a simple and innovative program that
helps agricultural producers save money to cover small income
declines and support investments to mitigate risk or improve
market income. Financial institutions play a key role in delivering
AgriInvest by providing producers with a savings account for
their own and matching government contributions. AgriInvest
accounts give producers a convenient way to access their accounts
and withdraw funds at any time.
Features:
AgriInvest
- Overview, Important Terms, Who is Eligible?, Opening an
AgriInvest Account, Deposits, Contribution and Account Limits,
Tax Implications, Withdrawals and Transfers, Further Information
WORKPLACE
VIOLENCE AND HARASSMENT
Overview:
Violence or harassment in the workplace can affect
all business sectors and occupations. Members, clients, patients,
students, workers, intimate partners, or family members may
hurt, threaten, or harass workers while they are on the job.
This program introduces you to various aspects of workplace
violence and harassment.
Features:
Workplace
Violence and Harassment Definitions, Persons With a History
of Violent Behaviour and Domestic Violence, Preventative Measures,
Procedures, Practical Defusing Techniques
WHMIS
Overview:
The Workplace Hazardous Materials Information System
(WHMIS) is a hazard communication system developed by Canadian
federal, provincial, and territorial governments. The purpose
of WHMIS is to help ensure a safer and healthier workplace.
Features:
Introduction
to WHMIS, WHMIS Labels, Material Safety Data Sheets, Worker
Education and Training, WHMIS Classes and Symbols, Classes
A to F - Hazardous Materials
INTRODUCTION
TO COLLECTIONS
Overview:
Introduction to Collections is designed to introduce
staff new to collections activity to the fundamentals of collecting
delinquent debt. Staff will learn the importance of the collection
department in maintaining a successful loan portfolio, standards
for collector conduct, organization of the collection function,
and some of the main reasons for member delinquency on loans.
Some collecting techniques used in early stages of delinquency
are discussed.
Features:
Collections
Overview, Collector Conduct, Collection Department Objectives,
Delinquency Control Program, Causes of Delinquency, Over Extension
of Credit, Other Causes of Delinquency, Organization of the
Collection Function, Preliminary Collection Techniques, Counselling
and Debt Consolidation
Overview:
The Collections Cycle introduces staff to all stages
of the collection cycle, from the early stage of delinquency,
then through personal contact, workout situations, serious
delinquency, bankruptcy, to write-off and recovery. Staff
learn about the remedies available to collectors at each stage,
and the importance of resolving delinquency in the early stages
before it becomes a more serious problem.
Features:
Stages
of the Collection Cycle, Early Stage of Delinquency, Personal
Contact Stage of Delinquency, Workouts, Serious Delinquency
Stage, Legal Action, Bankruptcy, Write-Offs, Recovery Operations
Overview:
Collection Procedures takes staff through collection
actions in detail, proceeding through actions of increasing
severity in depending on the severity of the delinquency.
This program includes guidance for effective collection calls,
use of collection letters, revocation of 'plastic card' access,
exercising right of set-off, repossession, proceeding with
legal action, and use of third party collection agencies.
Features:
Collection
Calls, Collection Letters, Plastic Card Termination, Right
of Set-Off, Initiating Repossession, Post-Repossession Actions,
Legal Action, Third Party Collection Agencies, Write-Offs
OVERVIEW
OF COLLECTION LAWS AND REGULATIONS
Overview:
Overview of Collection Laws and Regulations provides
staff with an overview of the provincial and federal laws
governing credit reporting activities and debt collection
practices. This includes the role of the credit union in helping
to maintain accurate credit information on file at credit
bureaus, resolving member disputes related to credit information,
and complying with restrictions on the collection, disclosure,
and use of credit information. Provincial legislation governing
debt collection practices is introduced. Staff learn about
prohibited practices, the importance of complying with privacy
legislation, and restrictions on communicating with the debtor,
the debtor's employer, and other persons.
Features:
Introduction
to Debt Collection Laws, Credit Reporting, Reporting Delinquencies
to Credit Bureaus, Disputes and Notices, Debt Collection Practices,
Communications with the Debtor, Permissible Contacts, Prohibited
Debt Collection Practices, Privacy Legislation and Collection
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