Member satisfaction is crucial to the long term success of a credit union. The skill development set equips staff with techniques and understanding of how to excel at providing member service in today’s competitive financial market. The set includes 3 hours of video and 23 hours of web learning in 23 separate learning modules.

Customer Service

MLE12401	Customer Service: 1 Defining Service
MLE12402	Customer Service: 2 Communicating
MLE12403	Customer Service: 3 Fixing Problems
MLE12404	Customer Service: 4 Building a Department
MLE12405	Customer Service: 5 Tools of the Trade

Customer Service Video Series

MLE10001	Customer Service (Videos): 1 Building Customer Loyalty
MLE10002	Customer Service (Videos): 2 Delighting Your Customers
MLE10003	Customer Service (Videos): 3 Building Web Relationships (Interview)
MLE10004	Customer Service (Videos): 4 Creating Customer Value
MLE10005	Customer Service (Videos): 5 Crown Your Customers (Interview)
MLE10006	Customer Service (Videos): 6 Customer Convenience is Key to E-Commerce (Interview)
MLE10007	Customer Service (Videos): 7 Customer Service Strategy
MLE10008	Customer Service (Videos): 8 Dealing with Customer Complaints
MLE10009	Customer Service (Videos): 9 Exceeding Customer Expectations
MLE10010	Customer Service (Videos):10 Getting to Know Your Customers
MLE10011	Customer Service (Videos):11 Getting Your Customer Experience Right (Interview)
MLE10012	Customer Service (Videos):12 Implementing Effective Service Standards
MLE10013	Customer Service (Videos):13 Keeping Loyal Customers
MLE10014	Customer Service (Videos):16 Measuring Customer Service
MLE10015	Customer Service (Videos):17 Profits, Not Promises (Interview)
MLE10016	Customer Service (Videos):18 Understanding Customer Service
MLE10017	Customer Service (Videos):19 Working Wounded: Building Relationships with Your Customers
MLE10018	Customer Service (Videos):20 Working Wounded: Good News About Customer Complaints