Prepare
staff for new responsibilities as a manager, for career advancement,
or for general business skills. These skill development sets use
real-life work situations that are reinforced through scenarios,
role-playing, audio, graphics and videos. These learning modules
feature award-winning content taught by best-selling authors,
interviews with industry leaders, and lectures from technology
experts. Some of the topics include:
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Effective
Business Communication
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Excelling
at Member Service
-
-
Coaching
and Managing Change