Customer Service (Videos): 17 Profits, Not Promises (Interview)
Duration:
0.05 hrs
Description:
The rise
of e-commerce has brought customers greater choice and vendors
more competition. Watch as John Hagel, chief strategy officer
of 12 Entrepreneuring, Inc., discusses how to get the most value
from e-commerce for your company and your customers.
Topics
Include:
Minimum
Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum
screen resolution 800x600, Internet Explorer 5.5 or higher;
Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K
minimum connection; broadband (256 kpbs or higher) connection
recommended; Javascript, DHTML and cookies enabled; Sound card
with speakers or headphones strongly recommended.
