Sales and Marketing (Videos): 6 Sales Skills for Call Centers

Duration:

0.08 hrs

Description:

Customers never see or meet the person they call when making a transaction by telephone. Because of this, the role of a call center professional, whether an advisor, operator, sales or service rep, has never been more important. This program is designed to provide you with tools and techniques to ensure a successful customer outcome.

Topics Include:

• Introduction
• Sales Skills for Call Centers
• Starting Off
• Staying Motivated
• Making the Connection
• Greeting Courtesies
• Turnoffs
• Communication Effectiveness
• Closing a Call
• Summary

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.