Building Relationships: 2 Understanding Behavioral Intentions

Duration:

2 hrs

Description:

This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.

Objective:

• Describe the four general intents that determine how people respond in situations
• Identify ten general types of troublesome behavior
• Build relationships with individuals who display the ten general types of troublesome behavior

Topics Include:

• What are the four intents
• The first intent
• The second intent
• The third intent
• The fourth intent
• Recognizing the results

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.