Building Relationships: 3 Choosing Your Approach

Duration:

1 hrs

Description:

This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.

Objective:

• Identify the four choices you can make when dealing with problem people
• Use blending and redirecting to reduce differences between people
• Identify and practice the five steps to good listening
• Identify five techniques that have a positive influence on relationships

Topics Include:

• Four choices
• Reduce differences
• Listen to understand
• Reach a deeper understanding
• Speak to be understood

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.