Communicating with Power: 5 Resolving Conflict

Duration:

2 hrs

Description:

This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.

Objective:

• Differentiate internal and external conflict
• Describe common types of external conflict in the workplace
• Identify instinctive responses to conflict
• Identify strategic responses to conflict
• Identify guidelines for developing a conflict resolution process
• List the benefits of an established conflict resolution process

Topics Include:

• Understanding conflict
• Responding to conflict
• Resolving conflict constructively

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.