Customer Service: 1 Defining Service

Duration:

5 hrs

Description:

This course explains the concept of company-wide customer service and standards.

Objective:

• Define "customers" and "service"
• Gather repeat business
• Get the entire company involved in good service
• Create standards of customer service
• Define a business's customer segments

Topics Include:

• Understanding "Customers" and "Service"
• Bringing the Customer Back
• Making the Mission a Priority
• Getting Everyone Involved
• Service from the Top Down
• Creating Service Standards
• Implementing Service Standards
• Customer Segments
• Segmenting Your Customers

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.