Customer Service: 4 Building a Department

Duration:

4 hrs

Description:

This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.

Objective:

• Create a customer service organization
• Build teams
• Hire the right personalities for customer service
• Motivate customer service people
• Educate and improve customer service people
• Set up a good organizational environment
• Equip customer service for international relations

Topics Include:

• Forming a Customer Service Organization
• Building Teams
• Hiring Service Pros
• Motivating Service People
• Helping the Good Get Better
• Creating a Productive Environment
• Getting Help to Customer Service
• Good Service for Your Employees
• International Customer Service

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.