Customer Service: 5 Tools of the Trade

Duration:

4 hrs

Description:

This course explains the concept of company-wide customer service and standards.

Objective:

• Choose a phone system for customer contact
• Use voice mail and phone etiquette for customer interactions
• Set up phone and fax lines
• Use electronic mail
• Help design a company information web site

Topics Include:

• Talking to Customers
• Using the Phone
• Phone and Fax Lines
• Electronic Mail
• Communicating with Electronic Mail
• The Internet
• Presenting a Web Site

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.