Dealing with Difficult People: 1 Managing Against the Odds

Duration:

0.27 hrs

Description:

This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

Topics Include:

• How do you know there is a problem?
• Why are difficult employees being difficult?
• What is the biggest mistake we make in dealing with difficult employees?
• What are the first steps in dealing with difficult employees?
• How can you handle conversations with the difficult employee?
• When is discipline or dismissal required?
• What can you do if nothing else works?

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.