Dealing with Difficult People: 2 Consideration

Duration:

2 hrs

Description:

After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Objective:

• Clarify a situation involving inconsiderate behavior
• Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
• Modify the situation to resolve the problems that inconsiderate behavior causes

Topics Include:

• Your Subordinate
• Your Co-workers
• Your Supervisor

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.