Dealing with Difficult People: 3 Attitude

Duration:

1 hrs

Description:

This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Objective:

• Clarify a situation involving an attitude problem
• Qualify the attitude problem by weighing the options and mitigating factors involved
• Modify the situation to resolve the problems that attitude issues cause

Topics Include:

• Your Subordinate
• Your Co-workers
• Your Boss

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.