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Effective Business Communication: 5 Letters
Duration:
2 hrs
Description:
The course
discusses standard letter parts and letter formats. This course
talks about planning a correspondence, and the words, sentences,
and paragraphs used when creating an effective letter. It also
discusses the block and modified letter formats and how they
differ. Finally, this course presents how to write letters that
convey neutral or positive news, as well as how to write negative
news letters with tact and courtesy.
- List the
acceptable letter-writing formats
- Discuss
three categories of letters
- Determine
which style of writing is best for a particular situation
- Write neutral,
positive, negative, and persuasive letters
- Parts of
a letter
- Letter
formats
- Neutral
and positive news
- Negative
news
- Persuasive
letters
- Sales letters
Minimum
Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum
screen resolution 800x600, Internet Explorer 5.5 or higher;
Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K
minimum connection; broadband (256 kpbs or higher) connection
recommended; Javascript, DHTML and cookies enabled; Sound card
with speakers or headphones strongly recommended.
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