Management Skills Introduction: 4 Communication

Duration:

0.98 hrs

Description:

After taking this course, the learner will be able to level with their employees, deliver bad news, express themselves clearly, and ask questions that uncover employees' ideas and opinions.

Objective:

• Deliver bad news to employees in a constructive manner
• Speak effectively
• Use silence to enhance communication
• Ask incisive questions

Topics Include:

• Making the Best of Bad News
• Speaking with Your Staff
• Muzzling Your Mouth
• Asking Questions

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.