Managing Change: 3 Working with Individuals

Duration:

2 hrs

Description:

This course explains why some members of a team have a difficult time positively engaging in change situations, and what you, as a change leader, can do to help them through the change.

Objective:

• Recognize that people react to change in different ways
• Customize help for struggling individuals
• Use empathy to deal with a dissatisfied employee
• Help individuals find personal, positive consequences
• Recognize and address the unintended consequences of change

Topics Include:

• Natural reactions to change
• Dealing with dissatisfaction
• Pinpointing the positives
• Unintended consequences

Minimum Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.