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click on the course titles for additional details +
| COLL01 |
Introduction to Collections
|
Introduction,
Collector Conduct, Collection Department Objectives, Delinquency
Control Program, Causes of Delinquency, Over-Extension of Credit,
Other Causes of Delinquency, Organization of the Collection Function,
Preliminary Collection Techniques, Consumer Credit Counseling |
| COLL02 |
The
Collection Cycle |
Stages
of the Collection Cycle, Early Stage of Delinquency, Personal
Contact Stage of Delinquency, Workouts, Serious Delinquency Stage,
Legal Action, Bankruptcy, Charge-Offs, Recovery Operations
|
| COLL03 |
Collection
Procedures |
Collection
Calls, Collection Letters, Plastic Card Termination, Freezing
Accounts, Initiating Repossession, Post-Repossession Actions,
Small Claims, Legal Action, Enforcement of Judgment, Third Party
Collection Agencies, Charge-Offs |
| COLL04 |
Overview
of Collection Laws and Regulations |
The Fair Credit Reporting
Act (FCRA), Reporting Delinquencies to CRAs, Negative Credit Reports
to CRAs, Disputes and Notices, Fair Debt Collection Practices
Act (FDCPA), Communications with the Debtor, Permissible Contacts,
Unfair Debt Collection Practices, Validation and Payment of Debts,
Servicemembers Civil Relief Act (SCRA), Pretexting and the Gramm-Leach-Bliley
Act,Reporting to the IRS |
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